FR - Réceptionniste (H/F/X)

The Mercure Fibourg Centre Remparts hotel is looking for a future receptionist to start in October 2026.

The hotel has 63 rooms and offers accommodation near the historic centre of Fribourg.

As a receptionist, you will behave and act in an exemplary manner and embody the brand's spirit through its values of will, open-mindedness, and anticipation.

Your main tasks will include:

• Ensuring excellent customer service and follow-up, adhering to the establishment's quality standards.
• Providing optimal and comprehensive care for hotel guests and external clients.
• Managing customer dissatisfaction by defusing conflicts and finding concrete solutions.
• Applying welcome standards in every detail.
• Handling physical and telephone reception, as well as managing correspondence (emails) for reservation confirmations.
• Promoting, advising, and selling hotel services and products to increase revenue.
• Collaborating with other hotel departments (floors, breakfast, etc.).
• Working morning and evening shifts.

The ideal candidate will:

• Welcome clients and contribute to their loyalty through warm relations and permanent service quality.
• Anticipate and manage situations to guarantee customer satisfaction and experience.
• Register, follow up on reservations, and ensure optimal control.
• Have a sales mindset to optimise revenue.
• Ensure internal audit procedures are applied to secure revenue (billing and payments).
• Be responsible for our loyalty program.

Additional requirements:

• Knowledge of the Accor group is an asset.
• Mastery of Opera Cloud is a plus.
• Fluency in English and German is required.
• At least 2 years of experience in a similar role is required.