FR - Réceptionniste (H/F/X)

The Ibis Paris Bastille Faubourg-Saint-Antoine hotel is located in the 11th arrondissement of Paris, near the Bastille district. It welcomes a diverse clientele of French and international tourists, as well as business travellers. The hotel embodies the spirit of the ibis brand, which focuses on hospitality, comfort, simplicity, and service quality.

The Ibis Faubourg Saint-Antoine is looking for a daytime welcome agent to join its team. Reporting to the management or reception manager, you will be responsible for welcoming clients, facilitating their stay, and ensuring their satisfaction throughout their stay at the establishment.

Main responsibilities:

• Welcome clients with courtesy and professionalism.
• Manage check-ins and check-outs.
• Handle reservations, inquiries, and telephone calls.
• Inform clients about hotel services and nearby tourist activities.
• Monitor client files and billing and payment operations.
• Respond to requests and complaints calmly and efficiently.
• Communicate with other hotel departments to ensure a quality stay.
• Ensure client satisfaction and loyalty.

Qualifications:

• A background in hospitality, tourism, or customer service is appreciated.
• Previous experience in hotel reception is an asset.
• Applications from motivated and eager-to-learn individuals are considered.

Professional skills:

• Good command of French, both written and spoken.
• Professional English is essential for welcoming international clients.
• Knowledge of another foreign language is an advantage.
• Proficiency in computer tools and ability to use hotel reservation software (FOLS - migration planned to OPERA CLOUD).
• Good communication and organisational skills.

Personal qualities:

• Hospitality and customer service mindset.
• Neat appearance and professional attitude.
• Dynamism, punctuality, and teamwork spirit.
• Ability to handle unexpected situations and delicate situations.
• Autonomy, reactivity, and attention to detail.
• Availability to work according to hotel hours, including weekends and public holidays if necessary.