Description
We welcome you at Ibis Lille centre Grand Palais, where we value individuality and support your professional growth within our small Lille team.
As a Receptionist, you will take care of our clients from arrival to departure, ensuring they have a great experience.
Responsibilities:
- Welcome clients and manage check-in/check-out processes
- Handle billing and payment, providing top-notch service and listening skills
- Promote our bar and restaurant, working collaboratively with the team
- Respond to emails, track group bookings, seminars, deposits, and verify reservation guarantees
Qualifications:
- Proven hotel reception experience
- Opera software proficiency (desirable)
- English language skills
- Organised and detail-oriented
Benefits:
- Full-time permanent position
- Performance-based bonuses
- Annual value-sharing bonus
- Health insurance
- 50% transportation subscription reimbursement
- Accor employee card with discounts
- Invitation vouchers for other Accor hotels
- Staff outings
- Training and development opportunities
Our team is multicultural and dynamic, consisting of around 20 people from various departments. We prioritise a positive work environment, fostered by our Reception Manager, Housekeeping Manager, and myself.
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