Description
Join the team at Novotel Suites Paris Stade de France, a 4-star hotel with 101 suites, and experience the excitement of being part of a dynamic hospitality environment.
As a Receptionist, you will be the face of our hotel, providing exceptional service to our guests from check-in to check-out. You will be responsible for building relationships with our guests, ensuring their stay is memorable and meeting their expectations.
Key responsibilities:
- Manage guest relations, including handling phone calls, emails, and reservations
- Welcome guests with a warm and personalized approach, contributing to their loyalty and satisfaction
- Handle guest objections and concerns, providing prompt resolutions
- Promote hotel services and amenities to optimize sales
- Collaborate with other departments to ensure seamless service delivery
- Manage back-office tasks and maintain accurate records
Requirements:
- Friendly, dynamic, and service-oriented with excellent communication skills
- Proficient in Windows and Opera Cloud software
- Professional English language skills; additional language proficiency is an asset
- Previous experience in a similar role is desirable
Benefits:
- Competitive salary (169 hours/month)
- Mutual insurance
- 50% reimbursement of public transportation costs
- Heartist card with discounts on Accor hotels and partner brands
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