FR - Réceptionniste (H/F/X)

The Ibis Issy-les-Moulineaux "Val de Seine" hotel is located near the Seine Musicale, Île de St Germain, and Paris Expo Porte de Versailles. It features 164 comfortable and air-conditioned rooms with free WiFi, a restaurant open for lunch and dinner, four seminar rooms, and private parking.

As a rotating Front Desk Receptionist, you will take care of our clients from their arrival to their departure, ensuring they have a memorable experience.

Technique and Customer Relation:

• Provide a warm, efficient, and quality welcome to clients;
• Perform computer and administrative procedures related to check-in/check-out on the hotel's system;
• Verify client guarantees and reservations;
• Ensure follow-up of client stays by communicating important information to colleagues and superiors;
• Answer phone calls and take reservations;
• Manage personal cash register;
• Respond to client requests and ensure their satisfaction;
• Inform clients about tourist information;
• Realize projects assigned by hierarchy;
• Apply procedures and policies defined by the brand and hotel regarding client control and security;
• Ensure special client requests are transmitted to concerned services;
• Embody the Heartist spirit in interactions with clients;
• Provide bar and snack service when the restaurant is closed;
• May be required to serve breakfast.

Commercial/Sales:

• Know the services offered by the hotel, inform clients upon request, and encourage them to use these services;
• Propose reservations to clients.

Cross-Management:

• Work closely with hotel services.

Hygiene/Safety/Environment:

• Maintain a clean workspace and ensure proper functioning of equipment;
• Know and apply evacuation procedures in case of fire;
• Know and apply sustainable development policy "Clef verte";
• Apply safety rules when welcoming clients, especially those with disabilities.

Qualifications: You are motivated, enjoy customer contact, and want to join a team that values excellence, trust, teamwork, quality, respect, listening, and customer satisfaction. Your strengths include:

• Mastery of English and a second language;
• Sense of service and welcome;
• Passion for the client;
• Computer skills (OPERA Cloud, ResaWeb, Fastcom...);
• Excellent communication and interpersonal skills;
• Ability to work effectively in a team and sense of initiative;
• Attention to detail;
• Organisation and rigour;
• Flexibility and versatility.

Additional Information:

• Full-time CDI contract, 39 hours per week;
• Heartist card after one year of seniority;
• Health insurance;
• 13th month salary after one year of seniority.