FR - Réceptionniste (H/F/X)

Join one of Accor's iconic brands, a world leader in hospitality, which brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations around the globe.

As a Receptionist at our Mercure hotel, you will be the first smile our clients meet and the last memory they take away. As a true ambassador of our establishment, you will contribute to creating a warm, personalized, and memorable experience every day.

Your Role

At the heart of the customer experience, you will ensure the welcome and accompaniment of our clients throughout their stay. Your responsibilities will include:

• Welcoming clients warmly and ensuring their satisfaction from arrival.
• Carrying out check-in and check-out operations in accordance with Mercure and Accor standards.
• Managing individual reservations and responding to requests by phone, email, or in person.
• Handling billing, cash handling, and administrative follow-up of client files.
• Informing clients about hotel services, commercial offers, and regional activities.
• Personalizing the welcome to create a unique experience and build client loyalty.
• Handling special requests and providing quick and adapted solutions to any complaints.
• Ensuring good communication with the various hotel services (rooms, catering, maintenance, management).
• Monitoring the quality of reception areas and adherence to internal procedures.
• Guaranteeing the security of people and property in accordance with establishment guidelines.
• Actively contributing to achieving customer satisfaction and service quality objectives.

What We Offer

• Two consecutive days off for a better work-life balance.
• A performance-related bonus.
• The opportunity to join a recently renovated, modern, and welcoming Mercure hotel.
• A human-sized establishment where teamwork, mutual assistance, and proximity to management are core values.
• A supportive work environment encouraging autonomy, initiative-taking, and skill development.
• A dynamic and passionate team driven by a sense of service and pleasure in hosting.
• The Accor employee card offering preferential rates in all group hotels worldwide.
• The chance to actively participate in the life of the establishment and its development.

Profile Sought

You enjoy human contact and have a service-oriented mindset. Smiling, organized, and reactive, you can manage multiple tasks simultaneously while maintaining your calm and professionalism.

Requirements

• Fluency in English is essential.
• Previous experience in hotel reception is appreciated, but we prioritize personality, motivation, and enthusiasm for joining an engaged team.
• Mastery of Opera software is a plus.

Additional Information

• The practice of one or more additional languages is a significant asset.
• We value diversity, equal opportunities, and a respectful, inclusive work environment.