FR - Chef De Brigade (F/H/X)

We are seeking a Chef De Brigade (F/H/X) to join our team at the Mercure Paris Boulogne hotel, located in the heart of Boulogne-Billancourt, near the Stade Pierre de Coubertin and the Parc des Princes sports complex.

As a Chef De Brigade, you will be responsible for leading a team of receptionists, ensuring excellent customer service, and overseeing daily operations at the reception desk.

Your key responsibilities will include:

• Managing the front desk area, including room sales, customer follow-up, and adherence to operational procedures.
• Supervising and training receptionists to ensure high-quality service.
• Collaborating closely with other hotel departments.
• Ensuring accurate check-in and check-out processes.
• Providing exceptional service to local and international guests.
• Actively contributing to optimizing departmental sales and promoting other hotel services.
• Meeting quantitative and qualitative targets.
• Personalizing service for guests.
• Adhering to established standards and procedures.
• Training new team members.
• Communicating effectively with senior reception staff.

To succeed in this role, you will need:

• Strong interpersonal skills.
• High organizational rigor.
• Fluency in English and French.
• Proficiency in office software, particularly Opera Cloud.
• Previous experience in a similar role within a comparable or higher-category hotel.

In return, we offer a range of benefits, including:

• Daily meal compensation (€8.70 gross per working day).
• Monthly quality bonus of €50.
• 50% public transport reimbursement.
• Health and accident insurance coverage.
• 13th-month salary (subject to seniority).
• Paid holidays.
• Annual salary review.
• Collective interest-sharing and profit-sharing schemes.
• Employee discount card (Heartist) for reduced rates across Accor hotels and partner businesses.