Chef de brigade H/F

We are seeking a Brigade Chef to join our team at the Mercure Paris Orly Tech hotel, located in the heart of the Orly district.

As a Brigade Chef, you will work closely with the Accommodation Manager and their assistant to ensure the smooth operation of the reception service.

Your main responsibilities will include:

• Organising and supervising the welcome and care of clients from arrival to departure
• Listening to clients, anticipating their needs, and creating a quality relationship to contribute to their loyalty
• Monitoring client feedback and comments, managing complaints that require your intervention, and providing adapted solutions
• Coordinating and accompanying receptionists in their daily tasks while ensuring the good organisation of the brigade
• Participating in the integration, training, and development of your team's skills, promoting motivation and teamwork
• Ensuring the good transmission of information between reception and other hotel services
• Guaranteeing respect for internal procedures, pricing policy, and brand quality standards
• Controlling registration, invoicing, and collection operations, monitoring various debtors, and ensuring good cash management
• Promoting the brand's loyalty programme and encouraging sales
• Contributing to the implementation of projects and commitments of the brand and establishment
• Maintaining a clean workspace and adhering to hygiene, safety, and environmental rules

To be successful in this role, you should have:

• A dynamic, organised, and passionate personality
• A background in hospitality, ideally with a qualification in hotel management (Bac to Bac +2 level)
• 1-2 years of experience in reception
• Good knowledge of reception operations and requirements
• Professional English language skills
• Familiarity with hotel IT systems, particularly OPERA CLOUD and RESAWEB
• Excellent customer service and interpersonal skills
• Strong communication and listening skills
• Ability to take responsibility and initiative
• Capacity to motivate and lead a team
• Rigour, organisation, and good time management
• Commercial spirit and enthusiasm
• Curiosity and a genuine team spirit

In return, we offer:

• A full-time CDI contract (39 hours/week)
• Collective interest-sharing and profit-sharing schemes
• ALL Heartists card with numerous benefits within the Accor network
• Health insurance and providence
• 50% reimbursement of transport costs
• Uniform provided and maintained
• On-site parking available
• Easy access by public transport (Tramway T7 – Hélène Boucher stop)