Food Manager

We are seeking a Food Manager to lead our team in Chelmsford, Essex. As a Food Manager, you will be responsible for leading the food hall team, managing compliance, and delivering exceptional customer experiences.

Job Responsibilities:

• Role model and coach for high standards and efficiency across the whole food hall.
• Manage compliance to processes whilst bringing passion and flair for great shop keeping and customer service.
• Ensure every customer gets the food they want when they shop with us.
• People management, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
• Assume overall responsibility for running the store at times.

Requirements:

• Previous line management responsibilities in a fast-paced, operational environment.
• Experience providing brilliant customer service and coaching a team to do the same.
• Ability to deliver KPIs and manage disciplinaries, performance issues, or other similar employee relations issues.
• Leadership experience in a high-volume, fast-paced operational setting.

Essential Criteria:

• A track record of delivering exceptional customer experiences, with evidence of coaching others.
• Experience leading teams in a dynamic, customer-facing environment.
• Leadership experience in a high-volume, fast-paced operational setting.
• Proven success in delivering against a wide range of KPIs.
• Experience managing complex people matters.

Benefits:

• Salary dependent on experience, store size, complexity, and location.
• Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat.
• Annual bonus scheme.
• Free food and hot drinks provided.
• Generous holiday entitlement, maternity and paternity leave.
• Pension with employer matching contributions.
• Share scheme.
• Wellbeing support.
• Colleague networks.
• Cycle to Work scheme.
• Special offers on gym memberships, restaurants, holidays, and more.