Food & Beverage Attendant

We are seeking a Food & Beverage Attendant to join our team at Te Arikinui Pullman Auckland Airport, a 5-star airport hotel. As a Food & Beverage Attendant, you will be responsible for delivering exceptional guest experiences, providing excellent customer service, and working collaboratively with colleagues.

Responsibilities:

• Provide warm hospitality to guests, creating memorable experiences through genuine connections.
• Deliver food and drinks, engage with guests, and maintain smooth service operations.
• Share knowledge of menu offerings, provide recommendations, and enhance the dining experience with confident and thoughtful service.
• Anticipate guest needs, support your team, and maintain high energy levels in a fast-paced environment.
• Work collaboratively with colleagues to create a seamless and enjoyable experience for every guest.
• Ensure food safety requirements are understood and followed, and be mindful of allergies.

Qualifications:

• Hospitality experience, preferably in medium to large restaurants, with 5-star hotel experience being a bonus.
• At least 3+ years of customer service experience, with a passion for creating great guest experiences.
• Excellent communication skills, in person and on the phone, including taking room service orders professionally.
• Positive, proactive, and reliable attitude, with the ability to lift the team's vibe.
• Ability to thrive in fast-paced settings, multitask with ease, and stay composed under pressure.
• Barista skills are a huge plus!

Benefits:

• Access to Accor Academy and earn while you learn.
• Exclusive discounts on dining and accommodation worldwide.
• Complimentary meals during shifts.
• Paid parking at Park & Ride Auckland Airport.
• Paid Birthday Leave.
• Bonuses through our Refer a Friend incentive.
• Access to Accor's industry-leading Parental Leave Scheme.
• Free and confidential access to our Employee Assistance Program.