Flow Experience Agent

We're looking for a Flow Experience Agent to create a positive and welcoming environment for residents and visitors. As a Flow Experience Agent, you will provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible. You will welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information. You will also accurately respond to guest requests, making recommendations based on local knowledge and property practices. Additionally, you will resolve resident and hotel guests' complaints; assist residents in all inquiries in connection with residence/hotel/services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.

Key responsibilities include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.

Benefits include fully employer-paid benefits (Medical/Dental/Vision/Disability/Life), paid time off and 13 paid holidays, 401(k) retirement plan, Healthcare and Dependent Care Flexible Spending Accounts (FSAs), pre-tax commuter benefits, Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings.