Fleet Zone Manager, San Francisco Market Area

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

Fleet Parts & Service Zone Manager is Ford Pro/Ford Customer Service Division corporate representative to large commercial and government fleet customers for all things Ford parts and service. The Fleet Zone Manager works collaboratively alongside the Ford Pro sales team to drive fleet productivity and brand loyalty while providing after-sales support to the customer.

The role primarily supports fleet accounts in California, with vehicles operating throughout the United States and, in some cases, Canada. Key customer contacts include fleet, procurement, and maintenance managers. Success requires strong knowledge of dealership service and parts operations to effectively coordinate relationships among fleet customers, dealerships, Ford Authorized Distributors, and internal Ford teams.

This is a field-based role supporting customers across the San Francisco Market Area and requires regular travel by air and vehicle within the assigned territory.

Responsibilities

What you'll do...

• Serve as Ford Pro’s primary aftersales contact for assigned commercial and government fleets, improving vehicle uptime, fleet satisfaction, loyalty, and the total ownership experience.
• Act as theVoice of the Fleet Customer, communicating product, service, parts, warranty, recall, technical, and vehicle-off-road concerns to the appropriate Ford teams.
• Partner with fleet customers, dealerships, Ford Authorized Distributors, and internal stakeholders to resolve concern escalations, improve service responsiveness, and reduce downtime.
• Strengthen the fleet ownership experience and grow Dealer/FAD fleet wholesale and retail parts purchases.
• Promote Ford Pro Parts and Service programs, incentives, mobile service, and related solutions; generate leads for telematics, charging, and fleet-management offerings.
• Manage loyalty-budget investments for measurable customer and business impact, and deliver professional presentations, reports, and communications using Salesforce and Microsoft Office.

Qualifications

You'll have...

• Bachelor's Degree is required
• Residence in or near the San Francisco market, or willingness to relocate.
• 4+ years of experience supporting automotive dealerships with experience in Sales, Service and Parts
• Strong communication, presentation, and Microsoft Office skills.
• Experience using CRM tools, proficiency in Salesforce.
• Accommodate up to 50% overnight travel to meet with fleet customers

Even better, you may have...

• Field-based sales and service experience supporting commercial and government fleet, key accounts.
• Automotive technical and service experience.
• Experience in a complex OEM, dealer, distributor, fleet-management, or matrixed environment.
• Strong knowledge of dealership fixed operations, including parts, service, warranty, recalls, technical support, and fleet maintenance.
• Familiarity with Ford fixed-operations systems and fleet programs,such as OASIS/PTS, DOW, COPIS, OWS, GCQIS, Ford Fleet Care, and Ford Pro Elite,or demonstrated ability to learn proprietary systems quickly.
• Experience with Salesforce and Microsoft Excel, PowerPoint, and Word.
• Strong communication, presentation, relationship-building, and problem-solving skills.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage
• Paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day