First response Officer

We are seeking a First Response Officer to join our Adult Social Care team. As a First Response Officer, you will be the first point of contact by telephone, in writing, and through electronic channels. You will need to listen carefully, remain calm under pressure, and record information accurately while managing competing demands.

The role involves providing clear information, advice, and signposting, including to community and voluntary sector support. You will gather information about needs, risks, and desired outcomes, applying agreed Tier 1 screening criteria and procedures. You will resolve enquiries within your authority and arrange timely, well-documented handovers to Tier 2 or specialist services. You will also recognise safeguarding concerns and escalate them promptly through agreed procedures.

The First Response Team sits at the heart of Adult Social Care and plays a crucial role in supporting residents, carers, and partner agencies. The team works closely with social care teams, safeguarding services, health professionals, occupational therapists, commissioning teams, and community organisations to focus on prevention, early intervention, and delivering positive outcomes for local people.

To be successful in this role, you will have customer-facing experience in adult social care, health, housing, or a related public service, and experience of working effectively in a fast-paced environment. Strong communication, customer service, and IT skills are essential, along with an understanding of prevention, early intervention, and safeguarding.

The salary for this role is £36,693 - £37,794 per year.

We offer a range of benefits, including a leave entitlement of up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme, and a range of discount schemes across leisure and culture.