Financial Integrity & Controls, Manager

As a Financial Integrity & Controls Manager, you will lead a critical function responsible for protecting revenue, strengthening financial controls, and ensuring the accuracy and integrity of financial transactions across our growing travel business.

You will oversee revenue assurance, supplier reconciliation, commission management, financial loss prevention, and operational controls across Flights, Hotels, Cars, and other emerging travel verticals.

In this role, you will own development, execution, and continuous improvement of scalable financial processes and controls designed to identify revenue leakage, mitigate financial risk, improve reconciliation accuracy, and maximize revenue capture.

Your team will manage complex operational functions including airline debit and credit memos (ADMs/ACMs), ARC/IAR reconciliation, airline commission and incentive management, supplier revenue validation, tax refund revenue assurance, and financial discrepancy resolution.

You will work cross-functionally with Finance, Accounting, Product, AP/AR, Engineering, Analytics, Business Development, and external partners to strengthen financial visibility, resolve systemic issues, and drive automation and operational efficiency.

Through data-driven insights and proactive risk identification, you will help establish a comprehensive financial controls environment that supports accurate reporting, informed business decisions, and sustainable growth.

This is a leadership opportunity to build, develop, and manage a high-performing Financial Integrity & Controls team.

You will establish clear ownership, operational standards, performance metrics, and governance frameworks while fostering a culture of accountability, continuous improvement, and operational excellence.

As Capital One Travel continues to expand, you will play a pivotal role in scaling financial integrity capabilities across new products, suppliers, and business verticals.

As part of the team’s continued evolution, you’ll also gain exposure to modern automation and AI-powered operational tools used to improve monitoring, workflow efficiency, operational reporting, and issue investigation across the Flights platform.

Responsibilities

• Lead Financial Integrity & Controls: Own the strategy, execution, and operational performance of the Financial Integrity & Controls function, ensuring accurate revenue capture, effective financial controls, and consistent execution across travel verticals.
• Drive Revenue Assurance & Loss Prevention: Establish proactive monitoring and control mechanisms to identify revenue leakage, commission discrepancies, financial exposure, and systemic operational issues.
• Oversee Financial Reconciliation: Lead reconciliation activities across airline settlements, ARC/IAR automation and reconciliation, supplier transactions, commissions, tax refunds, and other revenue streams.
• Manage Airline Financial Operations: Oversee airline debit and credit memo management, dispute resolution, airline check reconciliation, commissions adjustments, and associated financial controls.
• Strengthen Commission & Supplier Revenue Controls: Oversee airline commission contract governance, commission configuration and validation, incentive tracking, and supplier revenue reconciliation.
• Establish Financial Governance: Develop and maintain scalable operating procedures, control frameworks, audit processes, reporting standards, and clear accountability across financial operations.
• Drive Automation & Operational Efficiency: Partner with Product, Engineering, Analytics, and external providers to reduce manual processes, enhance financial data integrity, implement automated controls, and improve operational scalability.
• Deliver Financial Insights & Performance Reporting: Establish and monitor KPIs related to reconciliation accuracy, revenue capture, financial exposure, dispute recovery, and control effectiveness.
• Lead Cross-Functional Initiatives: Collaborate with Finance, Accounting, AP/AR, Business Development, Product, Engineering, and external partners to resolve financial discrepancies, address control gaps, and support strategic business priorities.
• Build & Develop a High-Performing Team: Lead, coach, and develop associates through clear expectations, effective prioritization, performance management, and professional development.

Requirements

• Operational Excellence: Demonstrates strong ownership, attention to detail, and the ability to manage complex operational functions in a fast-paced environment.
• Financial Acumen & Controls: Strong understanding of financial reconciliation, revenue assurance, transaction integrity, and operational risk management.
• Analytical & Problem-Solving Skills: Uses data, sound judgment, and structured analysis to investigate complex discrepancies, identify root causes, assess financial impacts, and drive sustainable corrective actions.
• Strategic Thinking: Balances immediate operational priorities with long-term business objectives.
• Cross-Functional Partnership & Influence: Builds strong relationships across Finance, Product, Engineering, Analytics, Business Development, and external partners.
• People Leadership & Development: Proven ability to lead and develop high-performing teams, establish clear priorities, delegate effectively, and drive accountability.
• Change Management & Innovation: Comfortable operating in an evolving environment, leading process transformation, adopting new technologies, and implementing automation and AI to improve financial controls and operational performance.

Qualifications

• Bachelor’s Degree or military experience
• At least 4 years’ experience in financial analysis
• At least 4 years’ experience with financial modeling
• At least 1 year of experience managing a Financial Planning and Analysis (FP&A) function

Preferred Qualifications

• Master’s Degree in Business Administration (MBA) or Master’s Degree in Finance
• Chartered Financial Analyst (CFA) license or Certified Public Accountant (CPA) license
• 6+ years’ experience in financial analysis
• 6+ years’ experience with financial modeling
• 3+ years’ experience managing a Financial Planning & Analysis (FP&A) function
• 1+ years of people management experience
• Experience in Microsoft Excel and Microsoft PowerPoint