Finance Manager - Accounts Receivable & Wholesale

This is a key leadership position within the Finance Operations team, acting as the strategic lead for the Accounts Receivable and Credit Control functions.

As the Credit Control Manager, you will drive working capital optimisation, credit risk management, and cash collection strategies across our B2B, Myton, and Wholesale divisions.

You will be instrumental in leading a hybrid onshore/offshore team, embedding a culture of continuous improvement, and ensuring a robust financial control framework while maintaining commercial growth.

Responsibilities

• Leading & Developing Talent: Lead, coach, and motivate a dedicated team, overseeing a team of 5 onshore and a designated offshore team,ensuring clear succession pathways, active skill development, and a high-performance culture.
• Driving Working Capital & Cash Flow: Proactively direct collections strategies, optimise cash allocation routines, and drive targeted reduction in Days Sales Outstanding (DSO) across standard retail, Myton, and Wholesale accounts.
• Managing Credit Risk & Controls: Oversee B2B customer onboarding and credit vetting, maintain bad debt provisions within corporate thresholds, and ensure all Accounts Receivable Balance Sheet Reconciliations achieve green RAG status.
• Delivering Operational Metrics: Ensure strict compliance with offshore Service Level Agreements (SLAs), right-first-time cash allocation metrics, and rapid resolution of complex unallocated cash and disputed invoices.
• Senior Stakeholder Management: Build strong, high-impact relationships with Senior stakeholders across Myton, Wholesale, Legal, and Trading teams to balance commercial growth with robust financial risk parameters.
• Process Transformation & Automation: Define and implement standard operating procedures, leveraging ERP technology and automated tools to streamline workflows and reduce manual effort.

Requirements

We need a strategic finance or credit professional (CICM qualification or equivalent is highly desirable) with a proven track record of leading Accounts Receivable or Credit Control teams within a high-volume, fast-paced environment.

• Leadership & Coaching: Demonstrated capability to lead hybrid multi-geography (onshore/offshore) operational models, manage performance, and build cross-functional alignment.
• Commercial & Financial Acumen: Deep expertise in Order-to-Cash (O2C) processes, credit risk assessment, ledger control, and B2B/Wholesale trading practices.
• Change Management Expertise: Hands-on experience driving cash flow improvements, DSO reduction programs, and continuous improvement initiatives under pressure.
• Strong Communication & Stakeholder Influence: Excellent negotiation and de-escalation skills, with the ability to manage high-stakes customer collection conversations and explain financial risk to non-finance leaders.
• Technical Mastery: High proficiency in enterprise ERP systems, Advanced Excel, and specialised credit management.

Benefits

• 15% discount in store from the day you join us
• Additional 10% discount card for a friend or family member
• Annual bonus scheme
• Career progression and development opportunities
• Generous holiday entitlement
• Market leading pension scheme and life assurance
• Healthcare benefits including Aviva Digital GP
• ‘MyPerks’ giving you discount with over 850 retailers
• Free parking onsite
• Enhanced Family, Maternity and Paternity Leave
• Private Healthcare
• Car Allowance