Faulty Returns Operative

As a Faulty Returns Operative at NEXT, you will play a crucial role in the receiving warehouse, ensuring that products are inspected and handled with care.

Your responsibilities will include:

• Conducting thorough quality checks on stock to ensure it is fit for purpose and accurately recorded
• Processing damaged, used, and faulty products with a focus on recovery
• Identifying and logging fraudulent items, and escalating them to the fraud team for investigation
• Inspecting and repacking products with attention to detail
• Communicating any issues with product care, handling, and packaging to the site team
• Conducting audits to identify areas for improvement in processes and product care
• Maintaining accurate departmental paperwork

To succeed in this role, you will need:

• The ability to make objective decisions based on facts
• High attention to detail in all aspects of the role
• The ability to work as part of a team or independently
• Excellent communication skills
• Proficiency in Google Suite
• Flexibility with working hours and willingness to work additional hours
• Punctuality and reliability

In return, NEXT offers a range of benefits, including:

• Sharesave scheme
• 25% off most NEXT, MADE, Lipsy, Gap, and Victoria's Secret products
• Generous bonus scheme
• Restaurants with affordable food options
• Discounts at Staff Shops
• Free on-site parking
• 10% off most partner brands and up to 15% off Branded Beauty
• Exclusive offers from over 3,500 retailers through the online benefits platform
• Financial Wellbeing resources
• Apprenticeship opportunities
• Support Networks