Facilities Manager | Soft Services Manager | | Mon to Fri 38 hours | Balcatta Support Centre

As a Facilities Manager | Soft Services Manager at Sodexo, you will be responsible for developing, implementing, and sustaining consistent FM standards, technical capability, and operational excellence across the portfolio.

Your key responsibilities will include:

• Providing support to the Operation Teams and SME's, improving efficiency and service excellence via the development and implementation of Cleaning and Housekeeping standards, processes, and procedures.
• Overseeing and implementing Sodexo's Facility Management Cleaning offerings.
• Improving expertise, efficiency, and consistency in the Soft Service Family delivery and boosting profitable organic growth.
• Driving continuous improvement and innovation in Sodexo's Cleaning Service operations.
• Assuming leadership and full management responsibility for providing consistent standards, support, and advice internally to all Cleaning and Housekeeping Service functions and activities of the Company and its clients.

You will also be required to:

• Direct and coordinate the promotion of services to develop new markets, increase Sodexo's share of the market, and help the organisation secure a competitive position in the cleaning and housekeeping industry.
• Act as the main point of contact for the country for the cleaning and Soft Service Family regarding SOPs, bid support, mobilisation, operational excellence, and contract management.
• Analyse Cleaning budgets and assist Segments in identifying areas in which cost optimizations can be made.
• Contribute to the adaptation of SSF (processes and tools related to the Soft Service Family) according to market maturity as well as region segment specificities.

The successful candidate will have:

• Knowledge and understanding of Soft Service Framework and related applications.
• Strong Computer skills, proficiency with MS Word, Excel, PowerPoint, and industry modeling tools.
• Auditing and report writing knowledge and experience.
• Excellent written and verbal communication skills in English.
• Ability to communicate effectively including presentation skills, and interpersonal skills.
• Extensive knowledge of Cleaning Services management.
• Operations background is advantageous.

In return, Sodexo offers a competitive salary, job security in an essential services industry, access to 100+ retail discounts, and multiple salary packaging options.