Executive Assistant to Head of Client Experience

You will provide proactive support to the Head of Client Experience and the Client Experience Team, managing executive diaries, coordinating projects.

This is a permanent, full-time role based in our London office, requiring 4 days in the office and 1 day remote working per week.

Executive Assistant duties:

• Pro-actively manage the diary of the Managing Director, Head of Client Experience, EMEA APAC
• Arrange meetings with key internal and external stakeholders
• Facilitate client relationship events
• Coordinate travel and accommodation requirements
• Conduct general team administration
• Assist with Compliance and audit requests
• Ensure objectives/initiatives/tasks set by management and by the firm are completed in a timely manner
• Focus on improving team efficiency and process implementation

Client experience duties:

• Help coordinating projects alongside BD senior management
• Manage the onboarding and off-boarding process for new staff members
• Coordinate the Learning and Development Committee
• Act as the AI Champion for RBC BlueBay Assistants
• Ensure objectives/initiatives/tasks set by management and by the firm are completed in a timely manner
• Focus on improving team efficiency and process implementation

What do you need to succeed?

• Sets high standards of performance for self and strives to meet challenging objectives
• Displays a positive and energetic attitude
• Consistently displays a ‘can-do’ attitude
• Establishes and maintains good relationships
• Communicates constructively
• Seeks out insightful, smart ideas
• Demonstrates the ability to think creatively
• Responds quickly and positively to change
• Proven experience of supporting a diverse team in a fast-paced deadline driven environment
• Excellent communication and inter-personal skills
• The ideal candidate will be enthusiastic, has the ability to multitask and work under pressure
• Treats confidential/personal information with the highest level of discretion
• Must be highly reliable and extremely professional
• Must be proficient in MS Outlook, PowerPoint, Excel, and Word

Nice to have

• Experience with SharePoint, Concur, Salesforce, Workday, Microsoft Teams and WebEx