Enterprise Account Executive

We are looking for an Enterprise Account Executive specializing in Agentforce Service to lead the transformation of German enterprises from traditional contact centers to the Agentic Enterprise.

The Mission: Customer Service is undergoing its biggest shift in decades. We are helping German enterprises move from traditional contact centers to the Agentic Enterprise, where autonomous AI agents and humans work seamlessly together.

Your Role: The Service Platform Expert You are the Subject Matter Expert for our Agentforce Service software suite. While the Core AE owns the broad customer relationship, you own the strategy for transforming their service departments through our technology.

Key Responsibilities:

• Drive the Strategy: Partner with Core AEs to identify opportunities within the accounts where our platforms can revolutionize the customer's operations.
• Speak the Language of Service Departments: Engage eye-to-eye with Heads of Customer Service, IT, and HR, as well as C-Level executives.
• Sell Agentforce & AI: Articulate how our AI platform resolves routine cases autonomously and empowers the customer's human agents to focus on high-value work.
• Orchestrate the Win: Lead the sales cycle, coordinating Solution Engineers, Customer Success, and Partners to prove the platform's value and close the business.

Who You Are: We hire someone who fits into one of these three profiles:

• The SaaS Seller: You have successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions.
• The Transformation Consultant: You come from a System Integrator or Consulting background.
• The Industry Practitioner: You have managed a Customer Service function or led a strategic technology transformation project on the client side.

What You Bring:

• Language Skills: Fluent, business-level German and English.
• Technical & AI Affinity: You don't need to be a developer, but you must have a strong grasp of the technology, systems, and AI models driving modern service operations.
• Consultative Mindset: You can explain complex AI concepts to an executive in simple, impactful business terms.
• Collaboration Skills: You thrive in a team setting.

Benefits: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best.