Description
Join our dynamic reception team in Winterthur!
We are looking for a motivated and engaging individual to work at our ibis and ibis budget hotels. As a Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring they have a comfortable stay.
Responsibilities:
- Provide a warm and friendly welcome to our national and international guests
- Conduct check-ins and check-outs independently
- Handle reservations and reservation requests
- Manage guest accounts and billing
- Actively promote our customer loyalty program
- Respond to guest inquiries and provide information about our hotels and the region
- Support your colleagues in the daily reception operations
- Assist with cash handling and end-of-day procedures
- Work flexible hours, including mornings, evenings, and weekends
- Oversee the hotel bar and provide snack service
- Maintain a professional and friendly demeanor at all times
Requirements:
- Previous experience in a reception or similar role in a hotel
- Fluent German and good English skills
- Additional language skills are a plus
- Strong customer service orientation
- Independent and reliable work style
- Motivation, flexibility, and willingness to work varied shifts
- Team player with excellent communication skills
- Professional appearance and demeanor
- Experience with hotel management systems is desirable
What we offer:
- A varied and responsible role in two different hotel concepts
- A young, motivated, and collegial team
- Direct contact with guests from around the world
- Opportunities for personal growth and development within one of the world's largest hotel chains
For more fresh new jobs, check out yubhub.co.