Dual Services Officer Multi site Relief

We are seeking a Dual Services Officer to work across multiple sites in Whitley Bay. As a key member of our team, you will be responsible for maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre.

Responsibilities:

• Carry out daily cleaning within the Centre following PPM Schedules to maintain a clean and safe environment for all visitors
• Ensure efficient recycling and waste management is carried out
• Maintain welfare facilities in good condition
• Liaise with all colleagues to ensure the smooth and efficient running of the Centre
• Clean car parks, manually brush edges, and empty and replace bin liners
• Conduct daily inspections of site streets, car parks, service roads/areas, and public access areas
• Ensure all Health & Safety checks are carried out as requested by Facilities Manager & Centre Manager
• Communicate and deliver Health and Safety practices and regulations to company/centre specifications
• Prevent, detect, and investigate disturbances, offences on site, and signs of intrusion
• Accurately report all incidents & accidents, write reports of daily activities and irregularities, and attend Court or Tribunal to give evidence
• View and download recorded footage and maintain effective multiple information feeds simultaneously
• Deal with individuals who act in an anti-social manner and escort them from the Centre/site
• Respond to emergency situations as they arise, liaising with emergency services
• Ensure all contractors have a valid permit to work before commencing any works
• Perform reception duties, including answering telephone calls and taking messages
• Test fire alarm systems and deal promptly with alarm activations
• Deal with spillages or litter within the mall and common areas
• Take responsibility for your own and others' health and safety

Requirements:

• Excellent customer service
• Great communication skills
• Professional approach with sound judgement and integrity
• Remain calm under pressure
• Work well with others
• Flexible to cover holidays and sick leave
• Ability to follow instructions

Qualifications:

• SIA Door Supervisor Licence
• CCTV Licence

Benefits:

• 24/7 GP support for you and your immediate family
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app