Director Product Owner – Lab Execution & Tech Operations

Every medicine and vaccine starts with evidence, and evidence depends on the tools, data and processes that scientists, clinicians and medical teams rely on. R&D & Medical Digital & Tech (RDMDT) builds and runs these digital capabilities that underpin GSK’s mission to unite science, technology and talent to get ahead of disease together.

Join GSK as a Director Product Owner (G5) – Lab Execution & Service Operations in the Lab Capture & Experience team and play a vital role in defining and delivering the target-state capabilities to ensure that our core GxP R&D LabWare LIMS and wider Lab Execution & Tech Operations systems reliably support the late-stage portfolio, and to maintaining high-quality service delivery across an established application landscape of around 150 LC&E applications used in R&D laboratories.

You will build and lead a high-performing team, mentor Product Owners across the community, and bring commercial judgement to decisions that shape how R&D works.

Key Responsibilities

• Set product vision and strategy: Define and execute a multi-year roadmap for all products within their product group (multiple LabWare LIMS), aligned to R&D Tech architecture, R&D strategy and stakeholders, with a clear focus on value delivery and value-based investment prioritisation.
• Product Management of the Lab Execution and Operations product: roadmap, backlog, budget, milestones and quality, leading agile squads and partners to deliver high-value, AI-ready solutions on time with AI tooling embedded to accelerate, ensuring continuous feedback from business customers and end users.
• Make data and integrations reusable, designing products and data products that embed FAIR principles, support compliant data integrity (ALCOA+) and enable secure, efficient end-to-end data flow into analytics, modelling and AI.
• Governance: Establish and lead Governance bodies for the product group, building a cross-modality user, sponsor and vendor community providing oversight, establishing value, managing delivery/service performance and risk; prepare annual investment cases.
• Quality, Risk & Compliance: Accountable for ensuring products within the product group are compliant with internal security, risk management, and external regulatory/statutory requirements, and that Tech continuity plans are in place for business-critical products.
• Service Management: Accountable for service management of the LC&E application suite, ensuring appropriate service levels, ITIL-aligned processes and appropriate response to Voice of the Process (VoP) and Voice of the Customer (VoC).
• People Management: Accountable for line managing the persistent team supporting the product group and ensuring succession planning across a mixture of GSK employees, augmented/contingent workers and strategic suppliers.

Basic qualifications

• Bachelor’s degree in Life Sciences or similar STEM discipline.
• A track record of strategic product leadership in pharma or digital health, ideally with deep domain expertise in LIMS systems, CMC or related R&D domains.
• Demonstrable experience as a business analyst and/or product manager, with proven experience of product/agile delivery processes in technology-enabled environments.
• Strong familiarity with ITIL-aligned service management.
• Experience directly leading and developing teams, including line-managing Product Owners and mixed global teams of employees, contingent workers and strategic suppliers.
• Strong communication skills for engaging and influencing stakeholders at all levels, with the ability to translate complex business challenges into simple, user-focused solutions.
• Experience collaborating with cross-functional, diverse development teams and external partners.
• Understanding of FAIR data principles, data standards and governance in regulated environments.

What we offer

This Director Product Owner role offers the chance to grow your career while making a meaningful impact on healthcare innovation in an inclusive and welcoming environment. You will be at the forefront of supporting how GSK captures and uses laboratory data, ensuring that solutions are ready for advanced analytics and AI and that they directly support GSK’s Ahead Together strategy.