Associate Director Product Owner

The Associate Director Product Owner is accountable for designing and delivering the roadmap that improves the experience and value delivered by the products within their Labs & CMC Tech domain, in support of wider strategic priorities.

They work collaboratively with stakeholders to agree priorities within their domain and build plans to deliver against them.

The Associate Director Product Owner is recognised as the go-to leader and trusted advisor for their product area, working collaboratively and adaptively to meet customer needs and deliver value to GSK, co-ordinating with other Product Owners to shape a compelling roadmap and value proposition for future features.

Key responsibilities:

• Technology strategy & enablement: Acts as a trusted advisor with strong domain knowledge , business process, industry best practice and in-market solutions , for their product area.
• Demand management: Collaborates with business stakeholders to manage and prioritise the product backlog for highest business value; accountable for the product backlog and product cost forecast.
• Governance: Establishes business value, manages delivery and service performance, and manages business risk within the scope of their product(s); represents the product in governance forums such as Steering and Design Authority.
• Product & project delivery: Designs and delivers the optimal set of products and services to meet business strategy and requirements; accountable for creation and execution of the product roadmap, with a customer-first, big-picture mindset.
• Quality, risk & compliance: Accountable for ensuring products within the domain are compliant with internal security and risk management policies and external regulatory/statutory requirements (e.g. GxP), with continuity plans in place for critical products.
• Feature definition: Translates customer requests, competitive activity and industry trends into clear value drivers and product requirements that product teams, developers and other stakeholders can act on.
• Service management: Ensures changes are delivered in line with agreed service levels, directly manages Level 3 support issues and escalations, and is accountable for lifecycle management of the product.
• People management: Works in collaboration with the broader team to deliver business value to agreed timelines; depending on team structure, may matrix- or line-manage team members.
• Adoption & change management: Acts as a change agent, supporting both product teams and the business in agile approaches to solution development and adoption, building momentum and a clear, value-based vision as roadmap plans come to life.

Qualifications & experience:

Essential:

• Degree-level education (or equivalent) with relevant large-pharma technology experience, e.g. product management for large pharma or a similarly complex global organisation.
• Track record in successful technology strategy development and delivery, solution design, programme/project delivery and service management, including managing budgets.
• Experience working with and managing SaaS/platform vendors and influencing vendor product roadmaps.
• Excellent facilitation, communication and interpersonal skills, with the ability to influence senior leadership and decision-making using data and evidence.
• Relentless focus on delivering business outcomes, value and simplification, with a genuine passion for science and for advancing medicines and vaccines to patients.

Preferred:

• Deep understanding of Labs & CMC (manufacturing, quality or laboratory science) processes, solutions and relevant industry regulations.
• Experience applying Agile and DevOps methodologies in an environment governed by GxP and computer systems validation requirements.
• Track record implementing or managing complex, large-scale technology platforms relevant to the domain.