Director of Rooms

As Director of Rooms at Fairmont Century Plaza in Los Angeles, CA, you'll lead the heart of the guest experience, overseeing Front Office, Housekeeping, Fairmont Gold, Guest Services, Royal Service, the Health Club, and Valet and Transportation.

You will serve as a member of the Hotel Executive Committee, contributing to the development, execution, and achievement of the property's strategic business plan.

Key responsibilities include:

• Strategic Leadership: Develop and execute departmental strategies to drive guest satisfaction, market positioning, and profitability.
• Guest Experience & Service Excellence: Champion a guest-centric service culture, ensuring every arrival, stay, and departure exceeds expectations.
• Operational Leadership: Provide strategic and operational leadership across various departments.
• Financial & Commercial Performance: Develop and manage annual operating budgets, drive departmental profitability, and partner with the Revenue Management team.
• Talent Development & Culture: Build and sustain a high-performance culture focused on engagement, inclusion, recognition, and continuous growth.
• Quality, Safety & Sustainability: Ensure full compliance with health, safety, security, and emergency preparedness standards.
• Partnership & Stakeholder Management: Serve as the primary liaison with third-party valet operators and key Rooms Division service partners.

In return, you'll receive:

• Salary Range: $150,000 – $190,000 USD
• Discounted hotel rooms and food & beverage rates at sister properties
• Learning programs through Accor's Academies
• A seat on the Executive Committee
• Opportunity to grow your career across Fairmont and Accor's global luxury portfolio