Director of Data and Analytics, Self Service Cloud

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.

We're looking for a Director of Data and Analytics to own data and analytics for Elastic Cloud's self-service business, spanning Product, Growth Marketing, Web, and Documentation.

Responsibilities

Business Insights & Executive Reporting

• Deliver accurate and timely business and operational insights to executive leadership, covering funnel performance, revenue, and initiative impact
• Own the reporting cadence for the self-service business - weekly operating reviews, monthly business reviews, and quarterly planning
• Help business teams answer ad hoc analytics questions through building dashboards and through building self-serve reporting via trusted AI-powered chat responses

Single View of the Customer Journey

• Build a single view of the customer journey across Elastic's self-service touchpoints - Paid Ads, Web, Documentation, and Product
• Solve identity resolution across anonymous and known users so the funnel can be measured end to end, from first touch to paying customer
• Partner with Growth Marketing on attribution and channel measurement, and with Product on activation and conversion analytics

Data Engineering & Platform

• Build robust data pipelines, data transformations, a well-modeled data warehouse, and BI reporting the business can rely on
• Set the technical architecture and tooling standards for ingestion, orchestration, transformation, and visualization
• Ensure data quality, freshness, and reliability with monitoring, testing, and clear SLAs

Data Management & Governance

• Own data management and governance for the self-service business, acting as the steward of core data definitions and golden queries
• Establish a single source of truth for core metrics
• Set instrumentation and tracking standards with Product, Web, and Marketing so new data lands clean

Team Leadership

• Build, scale, and lead a small distributed team of Analytics Engineers, Data and Business Analysts
• Coach and develop the team, and set a high bar for craft, rigor, and speed
• Prioritize the team against the highest-impact business questions

Cross-Functional Collaboration

• Work with Product, Growth Marketing, Web, and Documentation teams to define metrics, instrument experiences, and answer their operational questions
• Partner with Elastic's central Data and IT teams on shared infrastructure, data sources, and standards
• Act as a thought partner to the GM and functional leads on what the data says and what to do about it

Requirements

• 10+ years of data and analytics experience at B2B enterprise SaaS companies, with 3+ years building and leading teams of data engineers and analysts
• Direct experience supporting a product-led growth (PLG) motion alongside an enterprise sales motion
• Hands-on depth across the modern data stack: SQL, pipeline orchestration, transformation frameworks, cloud data warehouses, and BI tools
• Experience with product and web analytics tools and marketing attribution
• Proven track record building a single view of the customer across marketing, web, and product data, including identity resolution
• Experience establishing data governance: metric definitions, golden queries, instrumentation standards, and data quality practices
• Strong business sense: able to translate executive questions into analysis, and analysis into decisions
• Excellent written and verbal communication skills, from executive presentations to technical detail
• Bias for action and comfort with ambiguity, energized by building systems that don't exist yet

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave