Description
Grafana Labs is seeking a Director of Observability Architects (Americas) to lead a team of solution experts who guide customers through onboarding, adoption, and expansion.
The successful candidate will set the strategy for market-aligned teams, ensure customers leverage the full power of the platform, and drive tremendous impact, influence product direction, and help set a new industry standard for technical customer success.
Key responsibilities include:
- Directing day-to-day work based on guidance and goals from leadership
- Owning customer adoption, retention, and expansion
- Partnering with sales leadership on customer programs and marketing initiatives
- Working with the team as an executive sponsor for key customers
- Developing and refining programs and materials to bring the best experience to customers
- Attracting, recruiting, ramping, and mentoring a team of Observability Architects
The ideal candidate will have:
- 3+ years leading a team, 5+ years in the high tech industry
- Experience as a manager-of-managers and strong leadership coaching skills
- Direct experience mentoring, developing people, and managing performance
- In-depth technical knowledge and a desire to retain those skills in a leadership role
- Experience in open source or cloud-first/product-led go-to-market programs
- Knowledge in the observability space, especially expertise in the Grafana platform and/or competitors' monitoring/data/visualization products
In terms of compensation, the OTE range for this role is $310,000 - $370,000.
Benefits include:
- 100% Remote, Global Culture
- Scaling Organization
- Transparent Communication
- Innovation-Driven
- Open Source Roots
- Empowered Teams
- Career Growth Pathways
- Approachable Leadership
- Passionate People
- In-Person onboarding
- Balance is Key with a global annual leave policy of 30 days per annum
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