Description
Orfea is a subsidiary of Accor and SNCF, specialising in hotel accommodation for railway staff on business trips. As the Director of the reservation centre, you will oversee a team of around a dozen employees and be responsible for managing approximately 360,000 nights per year for the Île-de-France region and a major national client.
Your main responsibilities will include:
- Managing the performance and securing the activity of the reservation centre
- Organising and prioritising reservation flows to ensure reliable and reactive responses
- Coordinating with residence directors and internal functions to ensure continuity of service
- Optimising the use of Orfea residences and negotiated allotments with partner hotels
- Defining and monitoring key performance indicators
You will also be responsible for:
- Managing, federating, and growing the team
- Developing service quality and partnerships with hotels and clients
- Representing the reservation centre in exchanges with clients and contributing to the development and promotion of Orfea's offer
The ideal candidate will have significant experience in managing a high-volume reservation activity, preferably in the hotel industry or a call centre. They will possess strong leadership and organisational skills, with the ability to analyse performance indicators and make data-driven decisions.
Key skills required:
- Operational management
- Customer orientation and service quality
- Analysis and performance monitoring
- Partnership management
- Mastery of reservation tools and digital environments
Benefits include:
- 13th month salary
- Performance-based bonuses
- Participation bonus
- Meal vouchers
- Advantageous health insurance and provident fund
- All Heartist Accor card
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