DIRECTEUR D’HEBERGEMENT (H/F)

Join the Ibis Styles Ajaccio Napoléon adventure! Located in the heart of the city, close to the port and train station, our 3-star hotel offers a modern, creative, and lifestyle setting. With 78 contemporary rooms, a meeting room, and a unique rooftop with heated pool offering panoramic views of the gulf, the hotel welcomes a diverse clientele of business travelers, seminar attendees, and international tourists.

We prioritize people and are looking for a true house leader to run the establishment and enhance the customer experience in line with island life.

As the Director of Accommodation, you will oversee the global management of Reception, Floor, Bar, Breakfast, and Maintenance services. A hands-on professional, autonomous and close to your teams, you will ensure the quality of the customer experience, adherence to brand standards, and performance of your services. You will structure your teams to handle peak summer tourist season while optimizing low-season activity (business and event clientele).

Your main responsibilities are divided into four pillars:

Management & Leadership

• Supervise, train, and unite teams (Reception, Floors, Bar, Breakfast, Technical) daily in a climate of trust, proximity, and positive expectation.
• Monitor recruitment and support the development and engagement of your employees.
• Ensure team cohesion and monitor well-being at work through collaborative management and act as a relay for the franchise owner among teams.

Operational Management & Quality

• Supervise daily operations to guarantee service quality and a "zero-defect" product.
• Ensure strict compliance with operational, safety, and conformity standards of the Accor network and Ibis Styles brand.
• Monitor preventive and corrective technical maintenance with the technical manager for work tool maintenance.
• Lead digital transition and optimize the use of hotel management tools (notably Opera / Opera Cloud).

Customer Relationship & E-Reputation

• Maintain a strong presence on site to welcome, retain, and impress customers.
• Handle delicate situations and follow up on customer feedback with great professionalism.
• Manage and optimize the hotel's e-reputation on various channels (Accor e-reputation tools, online reviews).

Commercial Steering & Financial Performance

• Monitor and optimize pricing strategy, distribution, and Revenue Management (RevPAR, occupancy rate).
• Develop commercial performance by identifying new opportunities and partnerships with local economic and tourism players.
• Monitor accommodation KPIs and ensure budget and profitability ratios are respected.

QUALIFICATIONS

• Experience: You have confirmed and successful experience in hotel management (Assistant Director, Confirmed Reception Manager, or Operations Director).
• Network expertise: Previous experience within the Accor network is a plus. You master its standards, culture, and management tools (knowledge of Opera Cloud is a real asset).
• Know-how: Solid skills in management, basic social legislation, and Revenue Management techniques.
• Languages: fluent English required (a third language is a plus).
• Soft skills: You are recognized for your natural leadership, great customer service sense, rigor, and ability to be quickly operational on site.

ADDITIONAL INFORMATION

• Contract type: CDI, full-time
• Status: Executive
• Remuneration: 35,000 € - 40,000 € (depending on profile and experience)
• Benefits: Mutual insurance / Provident fund