Digital Customer Success Manager

We are seeking a Digital Customer Success Manager to join our team. As a Digital Customer Success Manager, you will own and manage the post-sales relationship for an assigned portfolio of GreenLake customers, primarily mid-sized accounts.

You will develop trusted advisor relationships with customer stakeholders, including IT leaders, operations teams, and business decision-makers. Your goal will be to drive customer adoption and utilization of GreenLake services by ensuring customers fully consume and leverage their contracted capacity and solutions.

Key responsibilities include:

• Conduct regular customer business reviews, success reviews, and executive briefings to demonstrate delivered business value and identify improvement opportunities.
• Monitor customer health, consumption trends, adoption metrics, service performance, and satisfaction indicators to proactively address risks and maximize value realization.
• Develop and execute customer success plans focused on achieving customer business objectives and desired outcomes.
• Identify, qualify, and facilitate upsell, cross-sell, and expansion opportunities across GreenLake services, managed services, hybrid cloud, and related solution portfolios.
• Partner closely with Account Managers to support account growth strategies, renewal planning, and increased share of wallet.
• Drive customer retention and renewal success through proactive engagement, value realization discussions, and long-term relationship management.

Requirements:

• University or bachelor's degree preferred, or equivalent experience.
• 2-4 years of relevant work experience or equivalent.
• Good relationship management, customer understanding, and escalation management expertise.
• Good account and opportunity planning and development skills for standard accounts.
• Basic knowledge of the company's other offerings, strategic initiatives, partner and competitor products, and strategies within the assigned solution set.
• Very good written and verbal communication and presentation skills, including solid meeting preparation and leadership.

We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones. We also invest in your career and provide opportunities for growth and development.