Department Supervisor - Waikiki Business Plaza

As a Department Supervisor at H&M Group, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store.

You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Key responsibilities include:

• Supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Identifying commercial opportunities and working with your Department Manager to act on them
• Ensuring customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Ensuring correct routines in fitting room and checkout, including transaction, returns and exchanges
• Keeping up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Retaining and sharing your knowledge and skills with the Store team
• Collaborating, planning & teamwork with in-store Visual Merchandiser team
• Giving & receiving feedback with your colleagues to learn, develop & support each other
• Securing a clean and tidy sales floor and back of house including stockroom areas
• Ensuring high fashion quality, visual and commercial product presentation, with good garment care
• Securing good stock levels and providing input on allocation to Area team

The expected base salary range for this role is $21.70 - $25.28 hourly.

H&M Group offers various benefits, including 25% staff discount, medical, pharmacy vision and dental coverage, employee assistance program, vacation, wellness, holiday and parental pay, 401K, commuter benefits, health and dependent care FSA, and additional voluntary benefits.