Data Assurance & Quality (DAQ) Delivery Manager

We are currently looking for a Delivery Manager to join our Authorisation Lifecycle Function within the Health Quality and Access group.

This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office.

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The objective of the Healthcare Quality and Access portfolio is to drive quality and critically appraise benefits and risks to inform robust decisions on healthcare access, including accelerated pathways.

Within DAQ, the operational delivery function is split into three teams each led by a Head of Performance (Data Assurance & Quality) reporting to the Head of Data Assurance & Quality. The Delivery Manager reports to a Head of Performance (Data Assurance & Quality) and is responsible for the direct line management of the Data Assurance & Quality (DAQ) classifier teams.

The Delivery Lead has direct line management responsibility for 8 – 9 DAQ Classifiers (EO/AO) and Senior DAQ Classifiers (HEO/EO).

The MHRA’s Data Assurance & Quality (DAQ) Unit is responsible for initial data entry of regulatory applications onto the Agency’s computer systems.

Key responsibilities and results areas:

• Ensure the Data Assurance & Quality processes and procedures are constantly monitored and developed to maximal efficiency
• Change control of Data Assurance & Quality processes, quality monitoring and in the coordination of staff training and cross-skilling
• Administration of Data Assurance & Quality Continuous Improvement initiatives

Management and Leadership:

• Report to the Heads of Performance (Data Assurance & Quality) providing input and feedback as a member of the management team.
• Direct line management of the DAQ classifiers and senior DAQ classifiers in line with MHRA management principles and corporate behaviours.
• Working with the Heads of Performance (Data Assurance & Quality) to ensure that the team’s aims and objectives are in line with the Business Plan and Agency objectives.
• Ensuring that the work that is delivered is of high quality and timely
• Identify and taking ownership of issues with stakeholders through to resolution

Performance Management:

• Oversee and review performance and development of directly managed staff
• Provides continuous improvement focus, challenging procedures and performance in the team
• Work with Heads of Performance (Data Assurance & Quality) on a day-by-day basis to constantly ensure that the team is flexibly deployed to maximal effect in response to fluctuating work loads
• Ensure staff development, setting direction for DAQ classifiers and senior DAQ classifiers in line with the agreed strategy and business plan of the unit
• Identify and promptly address any performance management issues with directly line managed staff

Organisational Performance and Delivery:

• Ensure delivery of the Unit’s strategy, business plan, service level agreements and objectives
• Provide informed input and feedback regarding the best allocation of staff to meet agreed workload priorities
• Contribute to process improvement and development.

Person specification:

• Extensive experience of managing and motivating a team to deliver high quality outputs in a target driven, pressured environment and of proactive performance management of staff.
• Excellent written and oral communication skills with proven ability to communicate confidently and appropriately across the range of external and internal stakeholders and to influence operational outcomes.
• Some understanding of the medicine’s regulatory environment and of Lean/6-sigma management approaches or project management and forecasting experience.

Benefits:

• Alongside your salary of £47,776, Medicines and Healthcare Products Regulatory Agency contributes £13,840 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff.
• Privilege Leave: 1 day
• Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
• Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of six months full pay and six months half pay after five years’ service.
• Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service
• Civil Service Pension Scheme.
• Flexible working to ensure staff maintain a healthy work-life balance
• Interest free season ticket loan or bike loan
• Employee Assistance Services and access to the Civil Service Benevolent Fund
• Eligibility to join Motoring , Boundless by CSMA
• Variety of staff and Civil Service clubs
• On-going learning and development