Delivery Manager - Fare Collection Program

WSP is seeking an experienced Delivery Manager to support a major fare collection modernization program for a large metropolitan transit agency. The Delivery Manager will be responsible for coordinating field implementation activities associated with the deployment of fare payment equipment and systems across an operating transit network.

Key Responsibilities

• Program Delivery and Implementation:
• Support station surveys, site assessments, and installation planning activities.
• Coordinate station selection and deployment sequencing based on program priorities and operational constraints.
• Develop and maintain installation schedules in coordination with contractors, vendors, and agency stakeholders.
• Track deployment progress and ensure adherence to project milestones and performance metrics.
• Monitor field activities and proactively identify delivery risks and mitigation strategies.

• Stakeholder Coordination:
• Serve as a primary point of contact among agency personnel, station operations staff, contractors, system integrators, and project leadership.
• Facilitate coordination meetings and deployment planning sessions.
• Support communications regarding construction impacts, operational requirements, and implementation activities.

• Field Support and Issue Resolution:
• Provide on-site oversight during installation, testing, commissioning, and cutover activities.
• Coordinate resolution of field issues affecting schedule, system performance, or operational readiness.
• Escalate critical issues to program leadership and support development of corrective action plans.

• Vendor Management:
• Coordinate activities of fare collection system suppliers, installation contractors, and specialty subcontractors.
• Monitor vendor performance against contractual obligations, project schedules, and quality requirements.
• Support review of installation work packages, deployment plans, and readiness assessments.

• Systems Integration Support:
• Coordinate implementation activities involving fare collection equipment, back-office systems, communications infrastructure, and agency operational systems.
• Support integration activities related to OMNY and other fare payment technologies.
• Assist with testing, validation, acceptance, and operational readiness activities.

• Warranty and Maintenance Coordination:
• Coordinate warranty tracking and issue resolution following deployment.
• Support transition from implementation to operations and maintenance.
• Track corrective actions and ensure timely closure of warranty-related issues.

Requirements

• Bachelor's degree in Engineering, Construction Management, Transportation, Information Technology, Business Administration, or a related field.
• Minimum 12 years of progressively responsible experience in program delivery, project management, systems implementation, or transit technology deployment.
• Minimum 5 years of experience supporting transit fare collection projects for New York metropolitan transit agencies.
• Demonstrated experience managing field deployments involving multiple stakeholders, contractors, and operational agencies.
• Strong understanding of project scheduling, field coordination, installation planning, and issue management processes.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to work full-time on-site in New York City.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Project.

Preferred Qualifications

• Experience supporting the Metropolitan Transportation Authority (MTA) and New York City Transit, OMNY fare collection programs.
• Experience with account-based ticketing (ABT), contactless payment systems, open-loop fare systems, mobile ticketing, fare gates, validators, vending machines, or back-office fare collection systems.
• Experience working for a fare collection system provider such as Cubic Transportation Systems, Conduent Transportation, Scheidt & Bachmann, INIT, Masabi, Littlepay, Thales, or similar organizations.
• Project Management Professional (PMP) certification.
• Experience supporting system integration, testing, commissioning, and operational readiness activities.
• Familiarity with transit operations, station environments, maintenance practices, and revenue collection systems.

Compensation

• Expected Salary: $153,000.00 - $220,000.00