Damage Insurance Advisor (Auto and Home)

We are seeking a Damage Insurance Advisor (Auto and Home) to join our team at Aviva Canada. As a member of our team, you will play a crucial role in helping clients protect what matters most to them with tailored home and auto insurance solutions.

You will work in a dynamic environment focused on collaboration, continuous learning, and exceptional customer service. You will receive comprehensive support to ensure your success.

Work Schedule and Training: This role requires availability from Monday to Friday between 8 am and 8 pm. Regular working hours will be determined based on operational needs. Occasional shifts from 12 pm to 8 pm are required.

A three-month in-person training program will begin on January 11, 2027. During this period, the training schedule will be from 9 am to 5 pm, Monday to Friday, according to a fixed schedule. The training will be provided by Aviva teams and aims to provide the knowledge, tools, and skills necessary for success in the role.

Responsibilities:

• Respond to client inquiries regarding their home and auto insurance needs.
• Analyze client needs and recommend appropriate protection.
• Conduct submissions, pricing, and underwriting of insurance contracts.
• Modify and update existing policies.
• Provide an exceptional customer experience at every interaction.
• Meet established performance and quality objectives.
• Maintain up-to-date knowledge of products, procedures, and regulatory requirements.
• Collaborate with team members to contribute to a positive and high-performing work environment.

Requirements:

• Minimum of three years of customer service experience.
• Experience in sales or a role focused on achieving objectives.
• Excellent communication and interpersonal skills.
• Strong customer orientation and ability to build trust relationships.
• Ability to learn quickly and adapt to a changing environment.
• Excellent organizational and priority management skills.
• Experience in a call center or insurance industry is an asset.
• Proficiency in computer tools and ease of working with multiple systems simultaneously.
• Knowledge of French is required.
• Intermediate advanced level of English is required due to the nature of tasks, work tools, or interactions with partners, team members, or English-speaking clients.

Preferred Qualifications:

• Experience in the damage insurance sector.
• Experience working in a call center environment.
• Familiarity with performance indicators (KPIs).
• Experience in consultative sales or client development.
• Permit in personal damage insurance.

What We Offer:

• A comprehensive compensation package including base salary, eligibility for an annual bonus, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities.
• A hybrid and flexible work model.
• Exceptional career development and advancement opportunities.
• A competitive vacation regime, with the possibility of purchasing five additional days per year.
• Employee-led programs focused on gender, LGBTQ+ community, origins, diversity, and inclusion.
• Corporate wellness programs to support employees' physical and mental health.