Customer Support Associate I

Zscaler is looking for a Customer Support Associate I to join their team. This is a Hybrid role, reporting to the Senior Manager, Customer Services in the Customer Success Organization department.

As a vital member of the support organization, you will drive the seamless activation of products and services, ensuring technical accuracy through detailed URL analysis. You will serve as a critical point of contact for customers, navigating technical migrations and service deliveries with precision and empathy to ensure an elite user experience.

Responsibilities:

• Execute essential tasks related to the activation of products, features, and services for a global customer base
• Review and analyze URLs to determine their purpose or content and assign them to the appropriate category
• Manage inbound customer inquiries with a high degree of professionalism, ensuring efficient routing to specialized internal teams
• Partner cross-functionally across the organization to guarantee the successful delivery of complex services and technical features
• Own customer-facing interactions for critical projects, including sharing vital updates regarding data center migrations and technical infrastructure changes

Requirements:

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• At least 2 years of dedicated experience in a customer service or support environment
• Foundational understanding of networking concepts, including the OSI model
• Demonstrated expertise in customer interaction, project management, and disciplined time management
• Proven ability to rapidly learn and apply new organizational processes, policies, and service knowledge

Benefits:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!