Customer Success Manager

We are seeking a Customer Success Manager to partner with our strategic customers in Egypt to understand their business objectives and guide them in optimizing their experiences with HPE's portfolio.

The successful candidate will hold a key role in the customers' digital transformation journey, proactively guiding them in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring they realize the maximum value from their investment.

Responsibilities include:

• Partnering with HPE account team's strategic customers to understand their business objectives, project priorities, and consumption outcomes
• Orchestrating customers' adoption journey to optimize their experiences with HPE's portfolio
• Proactively guiding customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment
• Delivering enjoyable experiences for customers throughout their journey with HPE, from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty
• Maximizing the value of as-a-service offerings within the HPE portfolio and guiding customers to succeed in achieving their business objectives and outcomes
• Engaging and managing the post-sales relationship with customers, by identifying and helping close opportunities that expand HPE's portfolio reach within each customer, while delivering incremental business value and an outstanding experience

Requirements:

• First-level university technical degree or equivalent technical qualifications. Advanced degree in technology preferred.
• 4–8 years of technical experience in IT with a focus on technical consulting and solution selling.
• Knowledge-based and experienced-based relevant industry certifications are strongly preferred.

We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones, as well as opportunities for personal and professional development.