Description
We are seeking a motivated Customer Success Associate to support our global CS Team in providing best-in-class Customer Support to Jeeves clients. This role will be hands-on and strategic, serving as the key point person for establishing and maintaining strong relationships, driving adoption, retention, and growth.
As a Customer Success Associate, you will:
- Provide best-in-class support to our global portfolio
- Be dedicated to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
- Manage and raise tickets using Zendesk, Hubspot, and Linear
- Incentivize spend increases for existing companies (portfolio management)
- Document processes and improvements for the internal team
Requirements:
- 2+ years of experience in support roles
- Fluent in Portuguese and English; Spanish is a plus
- Preferable experience with Zendesk Platform/Hubspot
- Advanced communication skills (written and spoken)
- Curious about the details of how the business operates
- Self-starter, proactive, and highly motivated
- Team player and very hands-on
- Agile and able to pivot quickly with the changing environment
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