Description
Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? Come join our team!
At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.
The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at-scale framework, to ensure customers’ business objectives are achieved through full utilization of solutions into the daily workflow of end-users.
Responsibilities
- Provide customers with differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realize the full value of our workflow solutions
- Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, achievements, risks and metrics needed to achieve them
- Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
- Monitor usage, health gauges, competitive landscape and any other relevant data to build a retention strategy
- Find leads and connects with sales to work on growth opportunities
- Bring in customer intelligence and feedback into LSEG CRM system
- Ensures customers derive maximum value from their investment in LSEG services and solutions, apply all licenses and collaborate with other LSEG collaborator teams to ensure retention and growth
- Build, maintain and bring to bear positive relationships with decision makers and users within each account to influence adoption.
Requirements
- Proficiency in English and Korean
- University degree or relevant work experience equivalent
- Financial industry knowledge required – including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model
- Ability to map a customer’s business process to product capability
- Strong ability to collaborate with internal operational and account management teams
- Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
- Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner
- Strong problem-solving skills
- Ability to adapt and thrive in a fast-paced environment and rapidly-changing market
Benefits
- Hybrid working: 4 days in the office
- Diverse, collaborative team culture
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