Customer Success Associate

We are seeking a motivated Customer Success Associate to support our global Customer Success Team in providing best-in-class customer support to Jeeves clients. This role will be hands-on and strategic, serving as the key point person for establishing and maintaining strong relationships, driving adoption, retention, and growth.

Responsibilities:

• Provide best-in-class support to our global portfolio
• Dedicate to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
• Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
• Incentivize spend increase to existing companies (portfolio management)
• Document processes and enhancements to the internal team

Requirements:

• 2+ years of experience in support roles
• Mandatory fluency in English and Spanish, Portuguese is a plus
• Preferable experience in Zendesk Platform/Hubspot
• Advanced communication skills (written and spoken)
• Curious about the details on how the business operates
• Self-starter, proactive, and highly motivated
• Team player and very hands-on
• Agile and able to pivot quickly with the changing environment