Customer Service Advisor (UAE National)

We are seeking a Customer Service Advisor (UAE National) to join our telephone-based servicing team in Dubai. As a Customer Service Advisor, you will support customers with their enquiries about their policies, handle member correspondence, make changes to memberships, and deal with billing inquiries.

Responsibilities:

• Support customers with their enquiries about their policies
• Handle member correspondence by phone or writing
• Make changes to memberships according to policies
• Reissue and track members' documents
• Make manual collections from customers' credit cards
• Deal with billing inquiries
• Raise manual credit notes and invoices when needed
• Issue payment receipts for members and group payments
• Deal with providers (e.g., brokers) that may have queries
• Ensure system records are accurate and up-to-date
• Provide support to other internal departments to overcome cultural and language barriers
• Coordinate with Service Partners to set up medical treatments
• Handle members' complaints and investigate

Requirements:

• UAE National with family book
• University degree with certificate
• Previous training in a medical environment
• Previous experience within Health Insurance in the UAE
• Understanding of UAE Health Insurance regulations
• Excellent customer service skills within an insurance setting
• Experience working with procedures
• Excellent interpersonal, communication, and influencing skills
• Excellent verbal and written English
• Ability to work 6-hour shifts between 08:00 and 17:00, including occasional weekends and public holidays