Customer Program Manager

Join Cisco's Customer Experience (CX) organization as a Customer Program Manager to lead critical, ground-breaking technology programs for global enterprise customers.

You will lead high-visibility programs backed by the scale, innovation, and industry-leading technology portfolio of Cisco.

Responsibilities:

• Lead the end-to-end lifecycle of large-scale strategic customer-facing programs from initiation through planning, execution, and closure, delivering against contracted outcomes and agreed scope, schedule, budget, quality, and customer satisfaction.
• Establish program governance, success measures, reporting, and communication routines; provide clear, regular updates to Service Delivery Managers (SDMs), Customer Experience Managers (CXMs), customer stakeholders, and executives.
• Coordinate delivery across workstreams, Cisco teams, partners, and customer organizations.
• Build trusted relationships with customer leaders, including IT and executive stakeholders.
• Manage program financial health using Cisco systems and processes.
• Coordinate partner engagement with Cisco vendor management and SDMs.
• Apply PMI, Agile, and Cisco delivery practices, along with AI and automation tools where available, to improve planning, reporting, risk detection, financial tracking, and closeout.
• Lead lessons learned, retrospectives, and knowledge sharing; promote reusable practices, coach project teams on delivery standards, and identify opportunities to improve customer and operational outcomes.

Minimum qualifications:

• Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical enterprise IT experience.
• 8+ years of related experience with a bachelor's degree and 6+ years with a master's degree.
• PMP, CSM, KMP, or SAFe certification.
• Demonstrated experience with program or project financials, including forecasting, cost tracking, revenue recognition, and margin management.
• Experience coordinating SOWs, contract changes, partner delivery, and governance under PMI, Agile, or comparable delivery practices.
• Experience leading complex, cross-functional customer engagements and communicating effectively with senior stakeholders.

Preferred qualifications:

• Cisco certifications such as CCNA, CCST Networking, or CCST Security, or equivalent networking, cloud, cybersecurity, or collaboration credentials.
• Experience in Service Provider networking, cloud architectures, cybersecurity, collaboration technologies, or other service provider technology domains.
• Experience applying AI-enabled tools, predictive analytics, or automation to improve program planning, reporting, financial tracking, or risk management.
• Executive presence and experience influencing senior IT and business stakeholders.
• Strong mentoring capabilities to coach project teams on delivery standards and drive operational best practices.