Customer Journey Labs - Business Analyst - AVP

We are seeking a Customer Journey Labs - Business Analyst - AVP to join our team at Barclays in Bengaluru.

As a Business Analyst, you will bridge the gap between business stakeholders and software engineering teams within a banking environment. You will be responsible for understanding business needs, translating them into detailed technical requirements, supporting agile delivery teams, and ensuring that technology solutions align with business objectives, regulatory requirements, and customer expectations.

Key Responsibilities:

• Identify and analyse business problems and client requirements that require change within the organisation.
• Develop business requirements that address business problems and opportunities.
• Collaborate with stakeholders to ensure proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Create operational design and process design to ensure proposed solutions are delivered within the agreed scope.
• Support change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Assistant Vice President Expectations:

• Advise and influence decision making, contribute to policy development, and take responsibility for operational effectiveness.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives, and determination of reward outcomes.

Requirements:

• Experience with analysing banking products and processes, including retail and digital banking, payments and cards processing, lending, savings and current accounts, and customer onboarding and KYC.
• Ensure solutions comply with banking regulations, risk controls, security requirements, and internal governance standards.
• Work closely with software engineers throughout the Software Development Life Cycle (SDLC).
• Participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
• Prioritize and manage product backlogs in collaboration with Product Owners.
• Support development teams with requirement clarifications and business context.
• Perform data analysis and validation using SQL and reporting tools.
• Define data requirements and support data migration initiatives.
• Assist in creating business reports, dashboards, and KPIs.

Highly Valued Skills:

• Strong understanding of SDLC, Agile, Scrum, and DevOps practices.
• Understanding of software engineering concepts and system architecture.
• SQL and data analysis.
• API and integration understanding (REST, JSON, XML).
• Process Mapping.
• Gap Analysis.
• Stakeholder Management.
• Experience with Agile tools such as Jira, AWS, DevOps, or Confluence.
• Payments and Card Processing.
• KYC / AML Compliance.
• Core Banking Systems.
• Financial Products and Services.
• Risk and Regulatory Requirements.
• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Ability to work with both technical and non-technical stakeholders.
• Strong facilitation and negotiation skills.
• Attention to detail and ability to manage multiple priorities.