Customer Journey Labs - Business Analyst - AVP

We are seeking a Customer Journey Labs - Business Analyst - AVP to spearhead the evolution of our digital landscape, driving innovation and excellence. You will work as a Business Analyst to bridge the gap between business stakeholders and software engineering teams within a banking environment.

Purpose of the role The successful candidate will be responsible for understanding business needs, translating them into detailed technical requirements, supporting agile delivery teams, and ensuring that technology solutions align with business objectives, regulatory requirements, and customer expectations.

Accountabilities

• Identify and analyse business problems and client requirements that require change within the organisation.
• Develop business requirements that address business problems and opportunities.
• Collaborate with stakeholders to ensure proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Create operational design and process design to ensure proposed solutions are delivered within the agreed scope.
• Support change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Assistant Vice President Expectations

• Advise and influence decision making, contribute to policy development, and take responsibility for operational effectiveness.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives, and determine reward outcomes.

Requirements

• Experience with analysing banking products and processes, including retail and digital banking, payments and cards processing, lending, savings and current accounts, and customer onboarding and KYC.
• Ensure solutions comply with banking regulations, risk controls, security requirements, and internal governance standards.
• Work closely with software engineers throughout the Software Development Life Cycle (SDLC).
• Participate in Agile ceremonies, prioritize and manage product backlogs, and support development teams with requirement clarifications and business context.
• Perform data analysis and validation using SQL and reporting tools.

Highly valued skills

• Strong understanding of SDLC, Agile, Scrum, and DevOps practices.
• Understanding of software engineering concepts and system architecture.
• SQL and data analysis.
• API and integration understanding (REST, JSON, XML).
• Process mapping, gap analysis, stakeholder management, and experience with Agile tools such as Jira, AWS, DevOps, or Confluence.