Description
As a Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will be responsible for taking ownership of the overall customer experience across the store. You will be managing the front-end checkout operation, ensuring all customers are served in line with company expectations. Additionally, you will be responsible for managing operations in the petrol station, if applicable, and overseeing people management, including performance and capability management.
The ideal candidate will have previous line management experience in a fast-paced, operational environment, with a proven track record of delivering exceptional customer experiences. You will be someone who is truly obsessed with customers and service, and coaches a team to do the same.
Key responsibilities include:
- Taking responsibility for the overall customer experience across the store
- Managing the front-end checkout operation
- Managing operations in the petrol station (if applicable)
- People management, including performance and capability management
- Assuming overall responsibility for running the store at times
Benefits of working with Sainsbury's Supermarkets Ltd include:
- Salary dependent on experience and store size/location
- Discount card offering 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided in-store
- Generous holiday entitlement
- Pension matching 4-7.5% of contributions
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, and more
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