Description
We are seeking a Customer Experience Manager to lead our store team in Lancaster, Lancashire. As a Customer Experience Manager, you will be responsible for ensuring exceptional customer experiences across the store.
The salary for this role is £32,700 per annum.
Responsibilities:
- Taking responsibility for the overall customer experience across the store
- Managing the front-end checkout operation
- Managing operations in the petrol station (if applicable)
- People management, including performance and capability management
- Assuming overall responsibility for running the store at times
Requirements:
- Previous line management experience in a fast-paced operational environment
- Experience leading teams in a dynamic, customer-facing environment
- Ability to deliver KPIs and manage disciplinaries
- Experience managing complex people matters
Benefits:
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided in-store
- Generous holiday entitlement
- Pension matching 4-7.5% of contributions
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, and more
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