Description
We are seeking a Customer Success Manager to join our team in São Paulo, Brazil. As a Customer Success Manager, you will play a key role in building trust relationships with clients and executives, driving customer success strategies, and ensuring client satisfaction.
Responsibilities:
- Build trust relationships with stakeholders and executives, acting as a strategic advisor
- Lead customer success strategy, including success and adoption plans, value realization, risk mitigation, and renewal preparation
- Conduct business and executive reviews, focusing on measurable results
- Monitor client usage and health data to anticipate risks and opportunities, leading action plans for at-risk accounts
- Identify expansion, upsell, and cross-sell opportunities in partnership with Sales and Account Management
- Maintain up-to-date CRM and customer success systems, mentoring and sharing best practices with the team
Requirements:
- Advanced English skills (fluent)
- Bachelor's degree in Administration, Finance, Accounting, Technology, Law, Foreign Trade, or related fields
- Professional experience in Customer Success, Account Management, Consulting, Implementation, or technology-related roles
- Experience working with enterprise clients in SaaS or technology environments
- Strong communication, negotiation, data analysis, and stakeholder management skills
Preferred Qualifications:
- Knowledge of tax, foreign trade, or legal processes
- Familiarity with SenseData, SalesForce, and customer success platforms; experience with AI tools is a plus
- Availability for travel (up to 70%)
What we offer:
- Hybrid work model
- Flexibility and work-life balance
- Professional development and growth opportunities
- Competitive benefits package, including medical and dental insurance, mental health resources, and performance incentives
- Global culture recognized for inclusion, flexibility, and work-life balance
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