Customer Consultant

We are seeking a Customer Consultant to join our team at Postbank Filialvertrieb AG in Berlin. As a Customer Consultant, you will provide tailored advice to our customers on a wide range of financial products and services.

Key Responsibilities:

• Provide demand-oriented advice to customers on financial products and services
• Build sustainable customer relationships through personal conversations and telephone contact
• Take responsibility for customer care in your branch
• Work closely and trustfully with your branch team
• Organize your workday independently and be a competent contact person for customers on financial matters

Requirements:

• Sales talent with a passion for working with people from diverse backgrounds
• Successful commercial training - ideally as a bank clerk - or several years of professional experience, preferably in customer consulting or sales
• Quereinsteiger with a passion for working with people are welcome
• High service competence and resilience in everyday work as well as openness to rapidly changing framework conditions
• High interest in financial topics and economic interrelationships
• Openness to new technologies and use of digital applications, including AI-supported tools, to support your daily work

Benefits:

• Secure, permanent and responsible job in a motivated and helpful team
• Good salary, Christmas and holiday pay, and attractive performance-related remuneration
• Our collective bargaining agreement offers a 38.5-hour week for a balanced work-life balance
• Part-time employment is possible by agreement
• We offer clear career paths and diverse development opportunities - for example, as a specialist or manager

Additional Benefits:

• Emotional balance: offers such as counseling in difficult life situations and mental health promotion
• Physical fitness: offers such as comprehensive check-up examinations, vaccination offers, and healthy lifestyle counseling
• Social networking: offers such as support through the pme family service, fitness center job, flexible working time models, and a comprehensive culture of diversity, equal opportunities, and participation
• Financial security: offers such as contribution plans for old-age provision, bank services for employees, company bicycle, or Germany ticket