Description
We are seeking a Customer Assistant to join our Bureau de Change team in Perth.
The successful candidate will be responsible for delivering a great experience for customers across Travel Money and other services, putting customers before tasks every time. They will champion new ways of working within stores through an open mindset and positive attitude, complete tasks and processes that deliver 'best in town' standards, and serve and sell across all Travel Money and other service channels brilliantly well.
Key responsibilities include:
- Demonstrating a genuine interest in customers and building good relationships
- Serving customers efficiently and brilliantly well
- Delivering 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy
- Utilising digital tools and communication channels to do the job
- Sharing customer and colleague feedback to help improve processes
- Sharing Travel Money knowledge and experience with colleagues to support others in building skill and confidence
- Owning learning and development and proactively accessing digital learning solutions
- Knowing daily sales targets, priorities, promotions, and selling opportunities
- Having great product knowledge to sell and recommend products and services
- Proactively engaging with customers to understand their needs and making recommendations
- Understanding store priorities and the role you play
- Completing all Travel Money tasks with pace, accuracy, and in line with procedures
- Following safe, legal, and financial crime working practices
The ideal candidate will have:
- A genuine interest in customers and building good relationships
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to change
- Basic knowledge of Travel Money channels and products
- Digital literacy and ability to use digital tools and applications
We offer a flexible working environment and are committed to an active Inclusion, Diversity, and Equal Opportunities Policy.
For more fresh new jobs, check out yubhub.co.