Customer and Trading Manager - Small Supermarket

We are seeking a Customer and Trading Manager to lead our small supermarket team in Oxford. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.

The successful candidate will have previous line management experience in a fast-paced, operational environment, and a track record of delivering brilliant customer service and coaching colleagues to do the same. You will be able to manage disciplinaries, performance issues, and other employee relations issues, and lead operations comfortably in the absence of more senior management.

Key responsibilities include:

• Working closely with a small team of managers to ensure the store runs smoothly every day
• Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop
• Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely
• Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
• Helping another store occasionally, as part of a close-knit network of stores

We offer a competitive salary, ranging from £31,700 depending on experience, store size, complexity, and location. In addition, we provide a range of benefits, including:

• Discount card – 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury's every Friday and Saturday
• Annual bonus scheme based on company and individual performance
• Free food and hot drinks provided for colleagues in all stores
• Generous holiday entitlement, maternity and paternity leave
• Pension – we'll match 4-7.5% of pension contributions
• Sainsbury's share scheme – build up an investment at discounted rates
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Colleague networks – link with like-minded people to help fulfil potential
• Cycle to Work scheme – hire a new bike and cycling equipment while saving on tax and NI
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more