Customer and Trading Manager - Online

Be the first to apply for the Customer and Trading Manager - Online role at Sainsbury's Supermarkets Ltd in Tunbridge Wells, Kent, United Kingdom.

As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. You will collaborate with other managers to ensure the success of the shopping experience of the overall store. People management is a significant part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

The online teams work early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00.

To be a great online manager, you should have previous line management responsibilities in a fast-paced, operational environment. You should provide brilliant customer service and coach a team to do the same. You should deliver KPIs or other performance indicators, manage disciplinaries, performance issues, or other similar employee relations issues, and lead operations comfortably doing this alone in the absence of more senior management.

The essential criteria for this role include:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment , you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills , you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs , whether it’s sales, availability, customer satisfaction, or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Working for Sainsbury's has great rewards, including a salary dependent on experience, store size, complexity, and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.