Customer and Trading Manager - Convenience

We are seeking a Customer and Trading Manager to lead our convenience store in Leeds, West Yorkshire. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.

Job Responsibilities:

• Work closely with a small team of managers to ensure the store runs smoothly every day.
• Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.
• Occasionally assist another store in a close-knit network of convenience stores.

Requirements:

• Previous line management responsibilities in a fast-paced, operational environment.
• Experience providing brilliant customer service and coaching a team to do the same.
• Ability to deliver KPIs and other performance indicators.
• Experience managing disciplinaries, performance issues, and other employee relations issues.
• Leadership skills, with the ability to operate independently in the absence of more senior management.

What We Offer:

• Competitive salary (£31,700)
• Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% on Fridays and Saturdays
• Annual bonus scheme
• Free food and hot drinks
• Generous holiday entitlement
• Maternity and paternity leave
• Pension scheme with 4-7.5% contribution matching
• Share scheme
• Wellbeing support
• Cycle to Work scheme
• Special offers on gym memberships, restaurants, holidays, and more